About Us

Cocoa Fiesta is a brand operated by Sweet Escape.

Registered / Business Address:
D31/279, Kaviraj Lane
Varanasi – 221001, India

Customer Care: +91 9987329013
Email: marketing.sweetescape07@gmail.com

Products

We make reasonable efforts to ensure that product descriptions, images, prices, weights, ingredients and other information displayed on our website are accurate and up to date.

However, minor differences in colour, appearance or presentation may occur due to photography, screen settings, packaging variations or natural characteristics of food products.

Product information, including ingredients, allergens, nutritional information and other applicable declarations, should be reviewed before purchase.

Pricing

All prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing, product descriptions or other information in the event of an inadvertent error.

Where an order has been placed based on a clear pricing error, we may contact the customer regarding the order before processing or dispatch.

Orders

Placing an order on our website constitutes a request to purchase the selected products. An order is subject to acceptance and availability.

We reserve the right to cancel an order in circumstances including, but not limited to:

• Product unavailability;
• Incorrect pricing or product information;
• Suspected fraudulent or unauthorised transactions;
• Delivery limitations;
• Technical errors; or
• Other circumstances where fulfilment is not reasonably possible.

If we cancel an order after payment has been received, the applicable amount will be refunded in accordance with our Returns & Refunds Policy.

Payment

Payments may be processed through third-party payment service providers.

You agree to provide accurate and complete payment information and confirm that you are authorised to use the selected payment method.

We do not knowingly retain complete card, banking or other sensitive payment credentials beyond what is necessary and permitted for processing transactions through authorised service providers.

Delivery

We endeavour to dispatch and deliver orders within the estimated timelines communicated on the website or during checkout.

Delivery timelines are estimates and may be affected by factors outside our reasonable control, including weather, transportation delays, strikes, natural events, service disruptions and other circumstances.

We are not responsible for delays caused by circumstances beyond our reasonable control.

Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information;
• Providing a reachable contact number;
• Ensuring someone is available to receive the order where required;
• Checking the order and packaging upon delivery; and
• Following appropriate storage instructions provided with the product.

Food Products & Storage

Our products are food products and should be stored according to the storage instructions provided on the product packaging.

Chocolate products can be sensitive to heat and temperature fluctuations. Customers should follow the storage instructions and avoid exposing products to excessive heat, moisture or direct sunlight.

Intellectual Property

All content appearing on this website, including but not limited to:

• Logos;
• Brand names;
• Product photographs;
• Packaging designs;
• Graphics;
• Text;
• Videos;
• Website design; and
• Other original content

is owned by or licensed to Cocoa Fiesta / Sweet Escape and may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission.

Website Use

You agree not to:

• Use the website for unlawful purposes;
• Attempt to interfere with the website's operation;
• Introduce malicious software or harmful code;
• Attempt to gain unauthorised access to our systems;
• Use our content or branding without permission; or
• Provide false or misleading information while placing an order.

Third-Party Services

Our website may use third-party services for payment processing, logistics, analytics, communications, hosting or other business functions.

Your use of such services may also be subject to the relevant third party's terms and policies.

Privacy

Your use of our website and the information you provide to us are governed by our Privacy Policy, which forms part of these Terms & Conditions.

Limitation of Liability

To the extent permitted by applicable law, Cocoa Fiesta / Sweet Escape shall not be liable for indirect, incidental or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded or restricted.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or applicable requirements.

The updated version will be published on this page with the revised date.

Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any dispute shall be subject to the jurisdiction of the competent courts and authorities as applicable under law.

Contact Us

For questions regarding these Terms & Conditions, please contact:

Cocoa Fiesta / Sweet Escape
D31/279, Kaviraj Lane
Varanasi – 221001, India

Customer Care: +91 9987329013
Email: marketing.sweetescape07@gmail.com