Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation and payment verification.

Orders placed on Sundays, public holidays or during exceptional promotional periods may require additional processing time.

Delivery Timelines

Once dispatched, delivery generally takes approximately 2–7 business days, depending on the destination, courier service and local delivery conditions.

Delivery timelines are estimates and are not guaranteed. Remote locations, adverse weather, public holidays, courier disruptions and other circumstances beyond our reasonable control may result in additional delays.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

We may offer free shipping on selected orders, locations or promotional campaigns. The applicable offer and conditions will be displayed at the time of purchase.

Order Tracking

Where tracking is available, customers will receive shipment/tracking information through the contact details provided while placing the order.

Incorrect Delivery Information

Please carefully check your delivery address before completing your purchase.

If an order cannot be delivered because of an incorrect, incomplete or inaccessible address, incorrect contact details, or repeated delivery failure, additional charges may apply if the order needs to be redispatched.

Failed Delivery

If the courier attempts delivery and the recipient is unavailable, the courier may make additional delivery attempts according to its applicable process.

If an order is returned to us after unsuccessful delivery attempts, customers may contact our Customer Care team regarding possible re-dispatch.

Any additional delivery charges may be payable by the customer where the failed delivery was caused by incorrect information or the customer's unavailability.

Chocolate & Temperature Conditions

Chocolate is naturally sensitive to temperature. During periods of high temperature, products may soften or develop cosmetic changes such as chocolate bloom during transportation.

We take reasonable precautions in packaging and shipping our products. However, temperature conditions during transit may be outside our control.

Damaged or Tampered Packages

If your package appears severely damaged, open or tampered with upon delivery, please photograph the package before opening it where reasonably possible.

If the product is damaged, incorrect or otherwise compromised, please contact us within 48 hours of delivery in accordance with our Returns & Refunds Policy.