Cancellation Policy
We understand that sometimes you may need to cancel an order. Our cancellation process is designed to be simple while recognising the food-sensitive nature of our products.
At Cocoa Fiesta, we aim to make the cancellation process as simple and convenient as possible. Since our products are food-sensitive, cancellation requests are subject to the order's processing and dispatch status.
Cancellation Before Dispatch
You may request cancellation of your order before it has been dispatched. Please contact our Customer Care team as soon as possible with your order number.
Cancellation After Dispatch
Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible. In such circumstances, customers should contact our Customer Care team for assistance.
Orders Already Delivered
Once an order has been delivered, cancellation is not applicable. Any eligible concern regarding damaged, defective, incorrect or compromised products will be handled according to our Returns & Refunds Policy.
Promotional Orders
Orders placed using promotional offers, discounts, coupons or special campaigns may be subject to additional terms applicable to that offer.
Refund Processing
Where a cancellation is approved, the eligible refund will generally be processed to the original payment method. The time required for the refund to appear in the customer's account may depend on the relevant bank, payment gateway or financial institution.
Contact Us
To request cancellation, please contact our Customer Care team as soon as possible and mention your order number.
Need Help With Your Order?
For cancellation requests or any assistance regarding your order, our Customer Care team is here to help.
D31/279, Kaviraj Lane,
Varanasi – 221001, India
Want to Cancel Your Order?
Contact our Customer Care team as soon as possible and keep your order number ready so we can assist you quickly.
Contact Customer Care