Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• Order details
• Customer support communications
• Information voluntarily provided through forms, reviews or enquiries

When you place an order, information necessary to process and fulfil the transaction may be collected or processed by us and/or our authorised payment service providers.

We do not require you to provide your complete card or banking credentials directly to us where the transaction is processed through a third-party payment provider.

When you use our website, certain technical information may be collected automatically, such as:

• IP address
• Browser and device information
• Website usage information
• Pages viewed
• Approximate location information derived from technical data
• Cookies or similar technologies

How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Delivering products
• Processing payments
• Providing customer support
• Responding to enquiries
• Managing refunds and complaints
• Communicating order updates
• Improving our website, products and services
• Detecting and preventing fraud or misuse
• Maintaining business and transaction records
• Complying with applicable legal and regulatory requirements
• Sending promotional communications where permitted and where applicable consent or other lawful basis is required

Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and support analytics or marketing activities.

You may be able to control or disable certain cookies through your browser or device settings.

Disabling certain cookies may affect some website functionality.

Sharing of Information

We may share relevant information with trusted service providers where reasonably necessary to operate our business, including:

• Payment processors
• Delivery and logistics partners
• Website hosting and technology providers
• Customer support providers
• Analytics and marketing service providers
• Professional, legal or regulatory advisers where necessary

We do not intend to sell your personal information as a standalone commercial product.

We may disclose information where required by applicable law, legal process, governmental authority or to protect our rights, customers, website or business.

Payment Information

Online payments may be processed through authorised third-party payment service providers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, tax, legal, regulatory and legitimate business requirements.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal obligations.

Your Choices and Requests

Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction, updating or deletion of certain information, or to withdraw consent where processing is based on consent.

Requests may be submitted using the contact details provided below.

We may need to verify your identity before acting on certain requests.

Marketing Communications

If you receive promotional emails, messages or other communications from us, you may request to stop receiving such communications.

Transactional communications, such as order confirmations, delivery updates, payment notifications and important service messages, may still be sent where necessary to provide the service you requested.

Children's Privacy

Our website is intended for use by individuals who are legally capable of entering into transactions.

We do not knowingly seek to collect personal information from children in violation of applicable law.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.